Privacy Policy

It is important that you are confident that any personal information you provide to us is treated with the highest degree of integrity and privacy.

Our privacy policy recognises your right to privacy.

We understand that any personal information we may collect about you will only be used for the purposes set out in our policy to enable us to provide you with the best possible service.

1. Company

Saddleworld Pty Ltd (Saddleworld) is a retail and mail order company specialising in the retail sales of saddlery, clothing and related products.

2. Collection of personal information

2.1 Personal information held by Saddleworld may include your name, date of birth, current addresses, telephone / mobile number, email address, bank account or credit card details.

2.2 Saddleworld collects personal information in a number of ways including:

(a) directly from you when you provide information by phone or in documents such as resumes or account applications; and

(b) from publicly available sources of information

3. How we use your personal information

3.1 Saddleworld will collect and receive personal information to enable us to conduct our business and provide services to our customers.

3.2 By collecting personal information Saddleworld may:

(a) provide the services you require;

(b) determine your requirements and the services you may request from us;

(c) conduct appropriate checks for credit worthiness and for fraud;

(d) research and develop our services;

(e) gain an understanding of your information so we may provide you with better service;

(f) maintain your records and protect you from unauthorised access and use of your personal information; and

(g) update and improve our services to you.

4. Direct Marketing

4.1 From time to time Saddleworld may use your personal information to provide you with marketing information about our range of products, new products or other services being offered by us.

4.2 The usual method of contact will be by mail however we may also telephone or email you in certain cases.

4.3 If you do not wish to receive any marketing information you may decline to receive such information by contacting our office by mail.

4.4 Once you have told us you no longer wish to receive information about our products and services, Saddleworld will not send you any further material unless we are required by law to send such information to you.

4.5 Unless you have specifically agreed to us doing so, Saddleworld will not disclose your personal information to a non associated party for the purposes of allowing them to direct market their products and services to you.

5. Disclosing your personal information

5.1 Saddleworld may disclose your personal information to outside organisations. The organisations to which Saddleworld may disclose information include:

(a) your representatives (e.g. authorised representatives or legal advisers);

(b) credit reporting and fraud checking agencies;

(c) credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing;

(d) our professional advisors including our Accountants, Auditors and Lawyers;

(e) government and regulatory authorities; and

(f) other organisations as required by law.

5.2 If you advise us you do not wish to have your personal information used or disclosed for a particular purpose, Saddleworld will respect your wishes unless this is not legally or practically possible.

6. Keeping your personal information accurate

6.1 It is very important that the personal information Saddleworld collects from you is accurate, complete and up to date so that we may continue to carry on our business.

6.2 During the course of our relationship with you, Saddleworld may ask you to tell us of any changes to your personal information.

6.3 You can contact Saddleworld at anytime to update your personal information or to tell us that the information we hold about you is inaccurate or incomplete.

7. Safety and security of your personal information

7.1 The safety and security of your personal information is a priority to Saddleworld.

7.2 Saddleworld will take all reasonable precautions to prevent your personal information from loss, misuse, unauthorised access, modification or disclosure by storing it in a secure environment and allowing access only to authorised persons.

7.3 When your personal information is no longer required for the purpose for which it was used or disclosed, it will be destroyed or permanently de-identified.

8. Accessing your personal information

You have a right to access your personal information subject to some exceptions allowed by law. If you would like to do so, please contact our office by mail. Saddleworld reserves the right to charge a fee for searching for and providing access to your personal information.

9. How to contact us

If you have any questions in relation to privacy, please contact our office at:
Address: 30 Ironstone Road Epsom Victoria 3551
Telephone: (03) 5448 4901
Fax: (03) 5448 4991