Shipping & Returns
1. Postage, handling, freight and delivery
1.1 Delivery is by Australia Post or Star Track (Delivery Agents).
1.2 Postage and handling (Delivery Fee) is charged at a rate of:-
(a) all orders over one hundred dollars ($100) will be delivered free of charge;
(b) orders under one hundred dollars ($100) will attract a fee of fifteen dollars ($15.00) per order.
1.3 Subject to the other provisions as contained within these Terms and Conditions Saddleworld aims to achieve the delivery timeframes set out below, subject to clause 1.4:-
(a) within five (5) business days in metropolitan areas;
(b) within eight (8) business days in regional areas; and
(c) within 10 business days in rural areas.
1.4 You acknowledge and agree that notwithstanding anything else in this clause:-
(a) Saddleworld cannot guarantee that delivery will occur in the delivery timeframe specified in clause 4.3;
(b) Saddleworld will endeavour to dispatch orders within 3 business days (excluding public holidays) after payment has been accepted and cleared, subject to stock availability;
(c) Saddleworld will accept orders from outside Australia but will only deliver within Australia;
(d) delivery timeframes may change from time to time due to unforeseen circumstances and that the time frames as specified in clause 4.3 is an estimate only in which Saddleworld will not be liable or responsible for in the event of any delay; and
(e) Saddleworld is not liable with respect to any loss, damage, costs, expense or injury you or any third party suffers as result of any change in delivery times or delay in delivery.
1.5 An appropriate person must be present to accept the delivery of your order, in which you may appoint a representative to do so in your place, in which any such representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that Saddleworld will be entitled to rely on the representatives instructions as if they were your own.
1.6 On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, together with photo identification or proof of age. In the event that this clause is not complied with or no one is available to accept delivery then the Delivery Agent reserves the right to refuse to complete delivery, in which the Delivery Agent may elect to leave a calling card for collection from a local Australia Post office. Where redelivery is required for any reason whatsoever then you may be required to pay an associated fee for redelivery.
1.7 Insurance and express delivery is not available in respect of your order.
2. Return for refund of exchange
2.1 If you need to return goods to us, please contact us by phone or email to obtain a returns authorisation within fourteen (14) days of receipt of your product.
2.2 The contact details are as follows:-
Returns and Warranties
30 Ironstone Road, Epsom Victoria Australia 3551
Phone: (03) 5448 4901
2.3 Any products purchased cannot be returned, exchanged or replaced simply because you have changed your mind.
2.4 Our returns policy conforms with the regulations of the office of Consumer Affairs Victoria. For further information see their website at www.cav.vic.gov.au.
2.5 Goods damaged in transit or due to faulty manufacture, subject to clause 13.6 should be returned for our inspection.
2.6 Replacement goods cannot be sent until we have received the returned goods.
2.7 We will refund any postage costs incurred in returning faulty goods.
2.8 Subject to clause 13.6 we will gladly refund your purchase if the goods supplied are faulty and we are unable to repair or find a replacement.
2.9 Any refund we provide will be made using the same payment method as used to purchase the goods.
3. Exchange of products
3.1 Saddleworld will only accept goods for exchange when the goods are returned in unused condition with all tags and labels attached.
3.2 All exchanges will be charged at the usual postage rate when returned to you.
3.3 We do not accept any responsibility for goods lost in return transit.